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Facebook and Cambridge Analytica: What exactly happened?

If you’ve been keeping up with the national news for the last two weeks, you’ve heard the reports of political campaigns acquiring private data on millions of Facebook users.  It has now sparked new questions about how the social media giant protects user information.

First of all, as a business advertising on Facebook, we are all thankful for the data which identifies personalities and buying trends of users.  This doesn’t mean people’s personal information like credit cards, social security numbers and other secure information was ever shared via Facebook.

What does it mean?

When you “like” a certain post, take a quiz or share a family, friend or business page’s post, Facebook keeps track of this content.  Why? Well, when they know what you like, they know what to put in your newsfeed. 

This all plays a big part in Facebook’s algorithms, which have changed drastically in the last two years.  The algorithms now only allow content that you are interested in to be in your newsfeed.  To me, this isn’t a bad thing at all.  It is a highly intelligent way of keeping users happy and engaged.  For businesses, it also makes it more difficult to advertise because you need to pay attention to what users want to see on a daily basis and tailor your content to that audience.  Otherwise, your content will go unseen.  This is what I do on a daily basis for dozens of business accounts, study trends in order to make sure the business pages are reaching the most customers. 

Now, back to Cambridge Analytica. What’s the big deal? The firm offered tools that could identify the personalities of American voters and influence their behavior.  This behavior was then, allegedly, used to target voters for the election.  This app has since been removed from Facebook but there are reports that the data still exists, so this is why Facebook is being scrutinized.

What kind of information was collected and how was it acquired?

The data included details on users’ identities, friend networks and “likes”.  The idea was to map personality traits based on what people had liked on Facebook, and then use that information to target audiences with digital ads.

Researchers in 2014 asked users to take a personality survey and download an app, which scraped some private information from their profiles and those of their friends, activity that Facebook permitted at the time and has since banned. 

The technique had been developed at Cambridge University’s Psychometrics Center.  Facebook says no passwords or “sensitive pieces of information” had been taken. 

Facebook has always prohibited this kind of data to be sold or transferred “to any ad network, data broker or other advertising service” so the question everyone has been asking is, was Facebook hacked? No one really knows for sure.

What is Facebook doing to fix the situation?

Really, there isn’t much they can do about it at this point. Once the data is out, there isn’t really a way to recall it. They can conduct all the forensic audits they want, but the information will remain out there in some form, and will likely remain useable and indicative. For damage control, Facebook needs to show users that it is improving, learned its lessons and their systems are actually now better for it.

We’ll see in the next year whether or not users pull away from the social giant or whether it will blow over and everyone will go back to using Facebook as usual.  As already stated, no sensitive information was really obtained but it is simply a matter of users trusting Facebook to keep up with their social habits without exploiting it for political reasons.

What do you think? Does it bother you that Facebook tracks your likes and, in turn, creates a personality profile of your daily habits in order for businesses to advertise to you? We want to know! Let us know on Facebook!

RELATED:

12 Reasons Why Your Business Needs A Content Marketing Strategy

Author: Stephanie May - smay@askbisdesigns.com 

 

Phillip Long - CISSP, CEO of BIS Technology Group, along with his team of marketing and information technology experts, will walk you through an overview of  what your business should be doing to protect your data and plan your digital marketing strategies.

About BIS Technology Group

BIS Technology Group is the technology leader on the Gulf Coast and is comprised of four divisions: Information Technology, Web Design & Digital Marketing,  Office Equipment and Business Consulting. Together these divisions help local businesses exceed expectations and allow them to group to their full potential while minimizing risks. To learn more about BIS Technology Group, visit bistechnologygroup.com.

You may reach out to us at:
Phone: 251-405-2527
Email: plong@askbis.com

 


5 Tips for Improving Your Emails

When it comes down to it, email marketing is all about getting the basics right.

Yes, you should be segmenting your lists and yes, paying attention to those open rates and conversion rates are important but you also want to invest time in strategies like positioning, voice and value of your emails.  These 5 tips may seem basic but you’ll find that many of your favorite emails coming through your inbox, the ones you open every day, employ the tips in a single email.  For best results, apply liberally.

Create an exclusive club.

Making your email subscribers feel special is a great way to generate excitement for the content or offers you send them.  It’s also a powerful community-building tool. 

Exclusivity can be subtle, like the Apple example below.  Whenever Apple launches a new product, customers camp outside their stores to get their hands on the latest device.  By offering a pre-order, Apple can cash in on that excitement without putting additional stress on their retail stores.  With free shipping as an added incentive, these emails will no doubt drive huge sales before the next iPhone is even released.

 

 

 

 

 

 

 

 

 

Ask for Feedback.  

As long as you’re not too pushy, it’s okay to ask for feedback. Find a way to ask without making it sound like the feedback is for the company’s gain but rather to help you, as a business owner, find ways to make their service better.  Here is an example:

Get personal.

Email is a great way to humanize your brand.  The inbox is an intimate place, mostly used for personal conversation.  Your presence there is a privilege, so do your best to write like a human.  It’s okay to talk about challenges, obstacles and even failures.  Readers can relate since they are likely facing similar situations, whether in business or in their personal lives.  Even quotes from your company’s CEO can go a long way, like the example below.

Tell readers what to do next.

One big mistake people make with conversion is failure to make the next step completely clear.  How can someone convert if they aren’t sure what to do next?

Conversion rate experts stress this over and over again: “Be clear and direct with your users, telling them exactly what you’d like them to do.”

The idea is simple: just add the webinar to your calendar.  Not only does this reinforce the behavior pattern of clicking the emails, but it also increases the chances that the registrants actually attend the webinar.  Once it’s on the calendar, they will get alerts from their phone and/or computer…it’s like free marketing!

Keep readers on their toes. 

This tip is unconventional, but it’s proven to work.

On one hand, you want your readers to know what to expect in your emails.  In our case, here at BIS Designs, that means a new blog post every Wednesday.  Our readers know there will be a new blog post each week but they don’t know what topic will be covered until they receive an email once the new blog has been posted on our website. 

Conclusion

There are plenty of tips out there about how to increase your open rates but you also want to concentrate on becoming and remaining valuable to your clients and customers. If you have any additional tips to share with us, feel free to share in the comments!

RELATED:

5 Ways to Get Creative with Email Subject Lines

Author: Stephanie May

 

Phillip Long - CISSP, CEO of BIS Technology Group, along with his team of marketing and information technology experts, will walk you through an overview of  what your business should be doing to protect your data and plan your digital marketing strategies.

About BIS Technology Group

BIS Technology Group is the technology leader on the Gulf Coast and is comprised of four divisions: Information Technology, Web Design & Digital Marketing,  Office Equipment and Business Consulting. Together these divisions help local businesses exceed expectations and allow them to group to their full potential while minimizing risks. To learn more about BIS Technology Group, visit bistechnologygroup.com.

You may reach out to us at:
Phone: 251-405-2527
Email: plong@askbis.com


4 Marketing Tips To Get More Leads

The most common question from marketing clients is “How do I get more leads for my business?” 

There are plenty of practical methods for generating quality leads.  Blogging. Sharing and caring on social Media.  Strategic landing pages. Event marketing. Email.  Most marketers are using all of these channels and more. So why aren’t the majority of brands drowning in qualified leads?

Research shows that 65% of marketers are still struggling to figure out which content is effective.  60 percent are unable to produce engaging content.  Only 23 percent of B2B marketers have moved to a customer-centric organizational structure.  A lot of marketers are still missing the mark, using content to appeal to customers, rather than to provide value to customers

If you want to get more quality leads, you need to do better quality marketing.  The trick to doing that is to first step back, in order to move forward.  Go back and refine your buyer personas.  How can you better meet their preferences and expectations? Look at where you can improve your blog, email and social media content to better serve your audience. 

No more bull running in a china shop approach and generating mediocre content and tossing it at your audience.  No more throwing dollars at Facebook ads and waiting for the leads to roll in.  Here are the hacks that will help you refine and improve your marketing and truly excel at lead generation. 

UP YOUR CONTENT GAME

You should always be on the quest to enhance the type of content you are using.  Content marketing goes far beyond blog posts.  Consider investing more so you can deliver a premium level of content. 

  • Infographics
  • Event Marketing
  • Webinars
  • White papers
  • Interactive Tools

Your content should be engaging and “pretty”.  All photos should be of great quality, captions should be short but interesting.  Ever notice how television commercials use a short amount of time to catch your attention? The attention span of the average human is not very long, so you need to catch their attention with your graphics, photos and captions on social media within a glance.  Blogs and email campaigns need to have clear and concise titles or subject lines. 

SIMPLIFY YOUR WEBSITE DESIGN

Dynamic isn’t always a good thing when it comes to trying to get across a message.  With website design, the more complex, the bigger disaster you may have on your hands.

Keep your website design clear and to the point.  That doesn’t mean you can’t be creative.  It does mean avoid excess text, confusing visuals and too many concepts.  What you do what is a clear message and navigation bar.  Lots of white space.  Use website real estate for the essentials for getting leads, like forms and contact info. 

You don’t want your design to scream when a prospect lands on your site. 

BETTER PERSONALIZE YOUR EMAILS

How are your email open-rates? Small businesses get around a 2 to 3 percent open-rate percentage, and larger companies get closer to 10 percent or even more.  Overall, the average hovers around 4 percent. 

The goal should be to improve your email rates to help get more leads.  How to do it?  A simple trick is to use more personalized messaging.  With the style and tone expectations of your target audience in mind, see if your emails make more of an impact with a more conversational tone.  Try adding an image in the closing signature – a staff member whose name is on the emails.  Use names and first person tone of voice in the subject line, greetings, and closings.  Segment your emails with your marketing software to ensure the right people are getting the right messaging depending on where they are in the sales funnel.

Research has shown that personalization leads to six times higher email transaction rates.  Worth a shot!

KEEP REFINING

You don’t necessarily need to revolutionize your marketing strategy to get more leads. You may see the results you’re after simply by making a few changes or trying new techniques.  Try these hacks.  Measure their impact.  Then keep making them better.  You’ll get more leads as long as you continually prime your marketing for the people you’re trying to reach.  For more tips and to hire a team of marketing professionals to handle this part of your business for you – contact our office.

RELATED: 

5 Benefits of Business Blogging 

12 Reasons Why Your Business Needs A Content Marketing Strategy 

 

Author: Stephanie May 

 

Phillip Long - CISSP, CEO of BIS Technology Group, along with his team of marketing and information technology experts, will walk you through an overview of  what your business should be doing to protect your data and plan your digital marketing strategies.

About BIS Technology Group

BIS Technology Group is the technology leader on the Gulf Coast and is comprised of four divisions: Information Technology, Web Design & Digital Marketing,   Office Equipment and Business Consulting. Together these divisions help local businesses exceed expectations and allow them to group to their full potential while minimizing risks. To learn more about BIS Technology Group, visit bistechnologygroup.com.

You may reach out to us at:
Phone: 251-405-2527
Email: plong@askbis.com

 


5 Benefits of Business Blogging

These days, having a company website is no longer enough to stand out among the thousands of competitors you compete with in the digital space.  Blogging isn’t just a place to host your company press releases, it’s about providing valuable content to your future customers.

What is business blogging? Blogging is a marketing tactic that uses articles to get your business more online visibility.  A business blog is a marketing channel (just like social media, email campaigns, etc.) that helps support business growth.

No matter what kind of business you have, whether you’re a local mom and pop shop, or giant corporation, there are some serious benefits are seemingly endless.

Here are 5 benefits of business blogging:

1. Creates Brand Authority

Consistently updating an active blog for your business allows you to personify your business by giving it a voice.  Your blog is a space to discuss industry related topics, market trends and upcoming products.  Focusing on these topics actively builds brand-trust.  Trust generates leads.  Leads grow sales.  Can you see where this is all going?

When you utilize your blog effectively, you are creating a two-way conversion between you and your customers, prospects and other industry professionals which can be very helpful for gathering insights for future business development.

Having an active blog helps you stay ahead of the curve when it comes to industry news and competitors.  By staying ahead of the curve, you are positioning your company as a leader as opposed to a follower.  Your blog also serves the purpose of having a place to share your brand story, although it should be noted that it’s not advised that you blog only about yourself as a company. 

2. Business Blogging Fuels Your SEO

There are some pretty obvious SEO benefits blogs can offer, such as viewers spending longer amounts of time on your website, increasing page views and lowering bounce rates.  However, it’s also important to mention that search engines love valuable content and reward it with higher search result placements. 

As more people are putting out content to capture the attention of search engines, the algorithms are getting smarter.  Your business blogging content should focus on having frequent high-quality content as opposed to having constant poor-quality content.  Opt for longer blog posts because Google actually favors in-depth blog articles but a regularly updated blog, no matter the length of the articles, ranks higher in search engines than websites with no blog at all. 

3. Supports Your Social Media Advertising Efforts

Using blog articles as part of your content strategy on both Facebook and LinkedIn platforms has been proven to be very effective.  Depending on the nature of the industry, boosted blog posts typically generate more engagements as opposed to generic click campaigns.  This increased engagement impacts your overall organic reach for the post, which essentially means you are getting more viewers and spending less money as you’re running your ad campaigns.

Aside from using blog content for your ads, leveraging your blog posts throughout your social media content also increases the chances of gaining extra exposure.  When you can write a blog article that is so interesting that others will want to share it, you are ultimately gaining free exposure. 

4. Generates a Great ROI

Business blogs are cost-effective marketing investments.  Many business owners choose to outsource their blogging efforts entirely because it can be a time-consuming task when you are already wearing multiple hats for your business.  According to Hubspot research, B2B marketers who use blogs as part of their content marketing mix get 67% more leads than those who don’t.

5. Blogs Serve as a Lead Generation Tool

Blogging is an integral part of your digital sales funnel.  In addition to driving traffic to your website, business blogging offers a great opportunity for capturing leads.  By using non-intrusive lead capturing tools such as lead capture forms and call-to-action buttons, you can gather valuable data on the quality of the leads your blog posts are generating. 

How many times have you read a blog post and downloaded a free e-book because you were interested in gaining more insightful information about the topic you were reading? If you recall a moment where you have personally done this, congratulations! You were successfully moved from the inbound marketing stage of attraction to the stage of conversion. 

Each blog post you create is an additional page that can be indexed by Google, which can be used with a combination of lead generating call-to-action buttons such as free webinars, fact sheets and e-books.  Asking for emails isn’t an easy task but when you offer valuable data in exchange for emails, you can leverage it for better prospecting. 

The Takeaway

Although it can be difficult to find the time to keep up a business blog, you don’t want to neglect the benefits blogging has to offer.  By utilizing a local outsourced marketing company, like BIS Designs, your blogs can serve as a central piece for all your other marketing efforts which can include social media, SEO, email marketing and much more.

When business blogging is done properly, it creates an opportunity that will have lifelong benefits to boosting your business marketing efforts.  

RELATED: 

12 Reasons Why Your Business Needs A Content Marketing Strategy

 

Author: Stephanie May 

 

Phillip Long - CISSP, CEO of BIS Technology Group, along with his team of marketing and information technology experts, will walk you through an overview of  what your business should be doing to protect your data and plan your digital marketing strategies.

About BIS Technology Group

BIS Technology Group is the technology leader on the Gulf Coast and is comprised of four divisions: Information Technology, Web Design & Digital Marketing,   Office Equipment and Business Consulting. Together these divisions help local businesses exceed expectations and allow them to group to their full potential while minimizing risks. To learn more about BIS Technology Group, visit bistechnologygroup.com.

You may reach out to us at:
Phone: 251-405-2527
Email: plong@askbis.com


12 Reasons Why Your Business Needs A Content Marketing Strategy

Research by the Content Marketing Institute has reported that B2B marketers who have a documented strategy and an individual to oversee the strategy, are the most effective group of content marketers out there. Whether you are just now starting your digital marketing process or you have made sure your brand has a recognizable presence on the web, you’re missing out if you aren’t using a content marketing strategy.

There is a lot more to it than running a few social media accounts and publishing a blog for your brand. Even with great, well-driven content, if you don’t have the SEO skills to drive organic traffic to your website, the landing pages to capture leads and the email marketing, white papers, dynamic offering of webinars, infographics, event marketing and more to convince your customers that your brand is an industry leader and has long-term value to offer, then your content lacks dimension.

You need a system for gathering and analyzing your customer metrics, and using this data to constantly update your strategy. Without this system, you’re failing to offer what customers expect today from marketers. Your content may slip through the cracks, going unnoticed as your competitors are appealing to your market with a direct approach at content that touches every point. Stringing everything together to create something that matters is the ultimate goal.

Richard Pattinson, CEO of Brafton, says “The intention behind content can be good, but the scaffolding is missing, weak or flawed.” Pattinson sees this as a major flaw for businesses.

With a documented strategy, there is a place and purpose for each piece of content. Everything flows into the next. A case study, vlog or email subject line sets up other aspects of your strategy and holds the entire plan together. A good flow will allow your entire strategy to be flexible enough to evolve along the way as your make an effort to continually work towards creating that simple, clear and yet remarkably complex brand environment that is the most effective way to attract your market and build long-term customer relationships at the same time.

A good content marketing strategy is:

  • - Well-defined KPIs and clear goals.
  • - Three-dimensional buyer personas that help you craft content for your market
  • - A content management system for tracking your customers’ experiences, automating some of your content publication, and for gathering data.
  • - A balance between creativity and pragmatism that yields an ongoing river of fresh content, with each part connected seamlessly, from the font styles on your website to format used in your webinars.
  • - An ongoing learning process, with the goal of utilizing multiple content tactics and identifying the ones that work the best for your target audience.

The better your strategy, the more potential you give each piece of content created.

WHY YOU NEED A CONTENT MARKETING STRATEGY

1. A better content marketing ROI – as you refine which tactics are the most appealing to high-quality leads and which are the most motivating, you’ll be able to invest in the content that works and either reduce or eliminate what isn’t working.

2. You’ll actually know what your content ROI is – only with a documented strategy are you going to have the metrics to give you an idea of how effective your content marketing is.

3. Repurposed content – with a dynamic strategy, you can plan ahead how you repurpose your in-person events into eBooks and podcasts, your video interviews into blog posts, and your white papers into infographics.

4. Better customer segmentation – with a content management system, you’ll be able to personalize your content for different segments, the key to boosting your conversion and retention rates.

5. More accurate buyer personas – you’ll also be able to create smarter campaigns with better buyer personas as you use your gathered customer data to continually evolve your ideal buyer personas.

6. Less churn – when you have a better idea of what your customers want because you’re using a strategy, you’ll be able to reduce your churn rates and boost your long-term revenue numbers.

7. Ability to leverage more marketing tactics – with a short and long-term plan, you’ll be able to see ten steps ahead, planning for that mega branding conference in five years and pulling off your brilliant influencer marketing campaign six months from now.

8. Optimized social media channels – when your social media posts are integrated with the rest of your content marketing strategy, your customers grow used to the value that comes out of following and engaging with your social platforms and are more likely to stay engaged. Rather than random posts, they’ll know there will be a consistent flow of value coming out of your Twitter feed and Facebook pages – industry news or tips, special deals, links to informative blog posts, early bird event registration they don’t want to miss.

9. Boosted brand reputation – with your comprehensive brand presence both online and off, you’ll do wonders for your brand reputation as you’ll have a larger social following, contact list, and more activity on your website such as blog comments, online reviews, and forum posts (depending on what channels are relevant for your business).

10. Improve lead generation – when you flow your social media posts and email marketing into your blog posts and to your landing pages and CTAs, you’ll attract more visitors to your website and invite more qualified leads down your sales funnel.

11.  Higher customer acquisition rates – as you get to know your market better, you’ll be able to turn more leads into customers.

12. You’ll become a better marketer. The more love you put into your strategy, the more you’ll learn about just how much content marketing is capable of. 

Getting the results you want from your content marketing all boils down to strategy. Even if your strategy is limited to a blog, a modest website and social media – make each piece work together and that strategy will do more than a disconnected collection of components ever could.

BIS Designs offer these services and more. As a business owner, having a team to handle the content marketing for you can be a better option than spending the time to do it yourself. We’re happy to discuss ideas with you. Give us a call!

 

Author: Stephanie May 

 

RELATED: 

Create a Winning Content Marketing Strategy in 5 Simple Steps 

 

Phillip Long - CISSP, CEO of BIS Technology Group, along with his team of marketing and information technology experts, will walk you through an overview of    what your business should be doing to protect your data and plan your digital marketing strategies.

About BIS Technology Group

BIS Technology Group is the technology leader on the Gulf Coast and is comprised of four divisions: Information Technology, Web Design & Digital Marketing,   Office Equipment and Business Consulting. Together these divisions help local businesses exceed expectations and allow them to group to their full potential while minimizing risks. To learn more about BIS Technology Group, visit bistechnologygroup.com.

You may reach out to us at:
Phone: 251-405-2527
Email: plong@askbis.com


Top 4 Tips for Business to Business Social Media Marketing
social media marketing B2B

Facebook is a popular way for companies to market their products and services to consumers like ourselves. In the past, it hasn’t been as helpful for businesses looking to market to other businesses. However, that’s no longer the case. Facebook is now proving itself to be a successful marketing tool for business-to-business (B2B) marketing.

 

Largely because of social media, business owners are now basing their business purchase decisions off what their friends are recommending and what reviews they read online. 


LinkedIn has long been the most effective platform for businesses to market on social media to other companies. However, Facebook has over 1.4 billion monthly users allowing businesses to get their message in front of the right audience through paid advertising.

Businesses are five times more likely to engage with a sales rep who shares a mutual connection. This is one reason why it’s important not to ignore Facebook. We have seen success with this social media strategy with our clients in Mobile, AL.
 

How does all this magic happen? Here are the top four tips to make business to business (B2B) social media marketing work on Facebook:


1. Expand your audience.
Reach past your current audience through advertising on Facebook and targeting people that meet certain qualifications. 

2. Target work categories.
Facebook, LinkedIn, and Instagram advertising allows you to go past general demographics to drill down to specific interests, job titles and income levels.

3. Offer incentives for lead generation.
Using ads to target the audience you want, you can bring prospects to your website looking for access to the content you’re offering. By directing them to a landing page that asks them for their email address, you’re able to generate leads by giving them access to a free trial of your product or service, or access to an ebook or webinar.

4. Create custom audiences.

Custom audiences can be set up in Facebook by:

Importing a list of emails from your contact database.
Upselling to customers that purchased a particular item or service (making recommendations). 
Retargeting lost customers by putting a Facebook pixel on a certain web page to track if users completed your call to action. If they didn’t reach the ‘Thank you for signing up/purchasing’ page, then you can retarget your ads to those who missed out.
 

Even if your business or industry is what you would consider ‘boring’, a social media presence on Facebook can: 


Increase awareness, connections and leads.
Set you apart from your competitors.
Strengthen your company’s credibility.
Keep your business’ name at the top of potential customers’ minds.  
 

BIS Designs is an internet marketing company serving the Mobile, Alabama area. Our social media marketing and search engine optimization specialists have years of experience in targeting custom audiences for the B2B community and would welcome the opportunity to help your business grow.

 
Contact us for a complimentary marketing evaluation and let’s get your business back on track!

 

 


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